Shipping policy

Last Updated: November 20, 2025

This Shipping Policy explains how orders are processed, shipped, and delivered when you shop on orravio.com. Our goal is to provide clear, transparent, and accurate information so you know exactly what to expect when placing an order.

1. Shipping Coverage

We currently ship to customers within the United States only.
If this changes in the future, we will update this page accordingly.

All orders include Free Standard Shipping, with no minimum purchase required.

2. How We Ship

To ensure reliable fulfillment and fair pricing, some of our products are shipped directly from our verified manufacturing and logistics partners.
Depending on the item purchased, your order may be shipped from:

  • The United States

  • Asia (including China)

This fulfillment method allows us to maintain product quality while offering competitive prices.

3. Delivery Timeframes

Delivery times include processing + shipping.

Processing Time:

1–4 business days
(Preparing the order, quality inspection, packaging, and handoff to the carrier)

Shipping Time:

5–7 business days
(Transit time from our logistics partners to your address)

Total Estimated Delivery Time:

6–11 business days within the United States.

Please note:

  • Delivery times may be longer during high-volume seasons (Black Friday, Christmas, etc.).

  • Courier delays, weather issues, or customs inspections may extend delivery times.

  • These delays are outside of our control but we will always assist if a problem occurs.

4. Order Processing

  • Orders are processed Monday–Friday, excluding public holidays.

  • Orders placed after 7:00 AM (UTC-4 / Eastern Time) are processed the next business day.

5. Tracking Your Order

Once your order has been shipped, you will receive an email containing your tracking number.
Please allow 1–2 business days for tracking information to update on the carrier’s website.

6. Partial Shipments

For faster delivery, items in your order may be shipped separately depending on product availability or warehouse location.
You will receive separate tracking numbers when this applies.

7. Lost, Delayed, or Missing Packages

If your package appears delayed or has not arrived within the estimated timeframe:

  1. Contact us at info@orravio.com

  2. We will verify the status with the carrier

  3. If confirmed lost, we will issue a replacement at no extra cost

We may request additional information to verify the claim.

8. Contact & Support

If you need help with an order or have shipping-related questions, our support team is here to assist.

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday – Sunday: 10:00 AM – 5:00 PM

Company Name: Chongqing Kandongzhe LTD

Chamber of Commerce Number: 91500108MAEGG81W4M

Registered Address: No. 66, Taichang Road, Danzishi Sub-district,

Nan’an District, Chongqing City, China

Email: info@orravio.com

Telephone: +86 135 3129 8527

Note: This is our registered business address and is not used as a return or pickup location. Approved return requests will be provided with the correct return address.