Shipping policy
At https://orravio.com One of our main goals is to focus on high quality and secure shipping options - so that our customers can sit back worry-free until they enjoy our products at home with their loved ones.
We only ship to the USA and Free Shipping
To ensure that we can offer our products at reasonable prices, we have chosen to ship the products to you directly from the supplier. This allows us to save enormous amounts of storage, transport and packaging costs and offer you the products at a reasonable price.
Since we ship directly from the supplier, we have an average delivery time of 6 to 11 business days.
How long does the delivery take?
The delivery time consists of two important components:
1) Processing time (1-4 business days):
Order confirmation
Adjustments
Quality control
Packaging
2) Delivery time (5-7 business days depending on destination):
Order deadline: 07:00 (UTC - 4) - America Eastern Daylight Time (New York)
Order processing days: Monday to Friday
Total estimated delivery time (estimate):
America 8-11 working days* (standard shipping)
Australia 8-11 working days* (standard shipping)
The delivery time is calculated from collection in our international transport center to the desired destination and can vary depending on the delivery location.
*All delivery times above are exclusive of customs duties and related delays. During times of increased demand such as Christmas, Black Friday or similar special offers, delays may occur.
WHERE IS MY PACKAGE?
After the package is packed, it will be handed over to our transport company and you will receive a tracking email.
For logistical reasons and to optimize delivery times, the order may be sent in several partial deliveries.
Lost package?
In the event that a package is lost or not delivered for logistical reasons, we always send a new package before forwarding it to us
WHY IS MY PACKAGE TRACKING NOT WORKING?
In some cases, it may take 1-2 business days for the shipping company to update the package location. In these cases, we ask for your understanding and patience.
CONTACT INFORMATION
For any additional questions (about shipping, orders, etc.), feel free to send us a message under the "Contact us" menu, and we will respond as quickly as possible.