Terms & Services

Last Updated: November 20, 2025

Welcome to Orravio. These Terms of Service (“Terms”) govern your access to and use of orravio.com and all products, features, and services provided through our website (the “Services”).
By visiting our site or making a purchase, you agree to be bound by these terms.

If you do not agree with any part of these terms, please discontinue use of the website.

Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to serve you.

1. General Overview

This website is owned and operated by Orravio.
The terms “we,” “us,” and “our” refer to Orravio.

By using our website, you confirm that you understand and accept all policies linked on our site, including our Privacy Policy, Refund Policy, Shipping Policy, and any updates made to these documents.

2. Eligibility and Acceptable Use

By using our Services, you confirm that:

  • You are at least the age of majority in your state or country of residence, or you have legal guardian consent.

  • You will not use our products or website for unlawful or unauthorized purposes.

  • You will not upload, transmit, or introduce any harmful code, malware, or disruptive content.

Violation of these terms may result in immediate denial of access to our Services.

3. General Conditions

We reserve the right to refuse service to anyone for any reason permitted by law.

Non-sensitive data may be transferred unencrypted over various networks.
Payment card information, however, is always encrypted and processed securely through Shopify or their payment partners.

You agree not to reproduce, duplicate, sell, or exploit any part of our website or content without our written permission.

4. Product Information & Accuracy

We strive for accuracy but cannot guarantee that all product descriptions, images, prices, colors, or availability details are error-free.
Colors may vary slightly depending on your device display settings.

All product details and prices may change without prior notice.

5. Pricing & Modifications

Prices for our products are subject to change at any time.
We may modify or discontinue products or Services without liability for changes, delays, or discontinuation.

6. Orders, Billing & Verification

We reserve the right to:

  • Limit or cancel orders placed under the same customer name, email, or shipping address

  • Refuse orders that appear suspicious, fraudulent, or intended for resale

  • Request additional verification if needed for security reasons

You agree to provide accurate, complete, and updated billing and shipping details.

For information on cancellations, returns, or refunds, please refer to our Refund Policy.

7. Third-Party Services & Links

We may use third-party service providers, including payment processors, logistics partners, and marketing platforms.
Links on our website may direct you to third-party sites that are not operated by us.
We are not responsible for the content, privacy practices, or actions of any third-party websites.

Please review the third party’s policies before engaging with them.

8. User Feedback, Reviews & Submissions

If you provide reviews, suggestions, or comments (“Submissions”), you grant us a worldwide, royalty-free license to use, publish, and distribute them for business purposes.

You agree that your submissions will not contain:

  • Illegal or abusive content

  • False or misleading claims

  • Malicious code or harmful material

We are not obligated to respond to or compensate you for any submission.

9. Personal Information

Your personal information is collected and used in accordance with our Privacy Policy.
By using our website, you consent to the handling of your information as described there.

10. Errors, Inaccuracies & Omissions

Occasionally, information on our website may contain typographical errors or inaccuracies related to product details, pricing, promotions, or availability.

We reserve the right to correct such errors without prior notice.

11. Prohibited Uses

You are prohibited from using the website:

  • For illegal activities

  • To violate any local, national, or international laws

  • To infringe intellectual property rights

  • To harass, abuse, defame, or discriminate against others

  • To upload malware, phishing attempts, or harmful code

  • To mislead other users or submit false information

Violation of this clause may result in termination of service and possible legal action.

12. Limitation of Liability

To the fullest extent permitted by law, Orravio is not liable for:

  • Interruptions in service or website errors

  • Losses resulting from your misuse of our Services

  • Delays or failures beyond our control (including logistics or courier delays)

  • Any indirect, incidental, or consequential damages

Some jurisdictions do not allow certain limitations, so these may not apply to you.

13. Indemnification

You agree to indemnify and hold Orravio, its partners, employees, and affiliates harmless from any claims arising from your breach of these Terms or your violation of any law or third-party rights.

14. Severability

If any part of these terms is deemed unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

15. Termination

These Terms remain effective unless terminated by either you or us.

You may stop using our website at any time.
We may terminate or suspend access if you violate these terms or misuse our services.

16. Entire Agreement

These Terms, along with our site policies, represent the full understanding between you and Orravio.

17. Governing Law

These Terms are governed by the laws of the United States, without regard to conflict-of-law principles.

18. Changes to These Terms

We may update or revise these terms at any time.
Changes take effect immediately upon posting to this page.
Your continued use of our website constitutes acceptance of the updated terms.

19. Contact Information

For any questions regarding these terms, contact us:

Email: info@orravio.com
Website: www.orravio.com

Company Name: Chongqing Kandongzhe LTD
Chamber of Commerce Number: 91500108MAEGG81W4M
Registered Business Address:
No. 66, Taichang Road, Danzishi Sub-district,
Nan’an District, Chongqing City, China