FAQ

📍 1. Where is Orravio located?

Orravio is operated by Chongqing Kandongzhe LTD, registered at:
No. 66, Taichang Road, Danzishi Sub-district, Nan’an District, Chongqing City, China.

You can learn more about our company on our
👉 Contact Page

📞 2. How can I contact customer support?

Our support team is available during business hours.

Email: info@orravio.com

Phone: +86 135 3129 8527

Business Hours:

- Monday–Friday: 09:00–18:00
- Saturday–Sunday: 10:00–17:00

You can also reach us directly through our
👉 Contact Us Page

💳 3. What payment methods do you accept?

We accept secure payment methods, including

✔ Credit/Debit Cards
✔ PayPal
✔ Shopify Secure Checkout

Learn more in our
👉 Payment Policy

🚚 4. What are your shipping times?

Processing: 1–3 business days

Standard Shipping: 7–15 days

Tracking Provided: Yes

Full details are explained here:
👉 Shipping Policy

📦 5. Do you provide order tracking?

Yes.
Tracking information is emailed once your order ships.

If you didn’t receive your tracking link, contact us:
👉 Contact Support

↩️ 6. What is your return & refund policy?

You may return items within 30 days of delivery if unused and in original packaging.

To start a return, email info@orravio.com or visit:
👉 Return & Refund Policy

🚚 7. Who pays for return shipping?

Customers pay for return shipping unless:

Wrong item received

Item arrived damaged or defective

Full details here:
👉 Return Policy

🌍 8. Do you ship internationally?

Yes, we ship worldwide.
Rates vary by location.

More information:
👉 Shipping Policy

🛠 9. My item arrived damaged. What should I do?

Email us within 48 hours and attach photos.

Submit your claim through:
👉 Contact Page

🛑 10. Can I cancel or change my order?

You may request cancellation within 12 hours of placing the order.

For changes or cancellations:
👉 Contact Support

✔️ 11. Are your products accurately described?

Yes, we follow Google Merchant Center standards to ensure:

Honest product descriptions

Accurate photos

Clear specifications

Transparent delivery information

🔐 12. Why do you need my address and phone number?

We require this information for:

Delivery

Shipment tracking

Fraud prevention

🔒 13. Is my payment information secure?

Yes, all payments are processed with Shopify Secure Checkout and encrypted.

Learn more:
👉 Payment Policies

💬 14. Do you have a customer support team?

Yes, we respond quickly and are available daily.

For any help:
👉 Contact Us