Privacy policy

This Privacy Policy explains how Orravio Store LLC ("Orravio," "we," "us") collects, uses and shares personal information when you visit orravio.com, place an order, or contact us.

1. Information we collect

• Information you give us: name, email, phone number, shipping and billing address, order details, and messages you send us.
• Payment information: processed by our payment providers (Shopify Payments, PayPal and others shown at checkout). We do not store full card numbers.
• Information collected automatically: IP address, browser and device type, pages viewed and referring site, through cookies and similar technologies.

2. How we use it

• To process, ship and support your orders, returns and refunds.
• To answer your questions.
• To send marketing emails if you subscribe (unsubscribe at any time).
• To prevent fraud and keep the site secure.
• To measure and improve our website and advertising (e.g. Google Analytics, Google Ads, Meta).
• To meet legal and tax obligations.

3. Who we share it with

We do not sell your personal information. We share it only with Shopify (our store platform), payment processors, our fulfillment partners and shipping carriers (only what's needed to deliver your order), analytics and advertising partners such as Google and Meta, and authorities when required by law.

4. International processing

Some of our service providers and fulfillment partners process information outside the United States. We take reasonable steps to protect your information wherever it is processed.

5. Cookies

We use cookies for the cart, preferences, analytics and advertising. You can block cookies in your browser and opt out of personalized Google ads at adssettings.google.com.

6. Your privacy rights

Depending on your state (including California, Colorado, Connecticut, Virginia, Texas and others), you may have the right to know, access, correct and delete your personal information; to opt out of targeted advertising and any "sale" or "sharing"; and to appeal our decision. Email contact@orravio.com with the subject "Privacy request." We reply within 45 days and honor Global Privacy Control signals.

7. Data retention

We keep order records for as long as needed for tax and legal purposes (usually 7 years), and other data only as long as needed.

8. Security

Our site uses SSL encryption, and access to your data is limited to people who need it.

9. Children

Our website is not directed to children under 13.

10. Changes

We may update this policy; the date above shows the latest version.