Privacy policy

Last Updated: November 20, 2025

Welcome to Orravio.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit orravio.com, contact us, or make a purchase through our website.

Orravio is powered by Shopify, our e-commerce service provider, which enables us to operate the store and process secure online payments. By using our website, you agree to the practices described in this policy.

1. Personal Information We Collect

We collect information that helps us process your orders, provide customer support, and improve your shopping experience. This includes:

  • Contact details: name, shipping address, billing address, email, phone number

  • Order details: items purchased, order history, returns, preferences

  • Payment information: processed securely by Shopify or our payment partners (we do not store full card numbers)

  • Account information: login email, password (encrypted), saved preferences

  • Device information: IP address, browser type, device type, session data

  • Website activity: pages viewed, items added to cart, referral source

  • Communications: emails, messages, or support requests

  • Cookies and tracking data: to maintain your cart, analyze usage, and personalize content

2. How We Collect Your Information

We collect information from:

  • Direct interactions: checkout, account creation, contact forms, email communication

  • Automatic technologies: cookies, pixels, and analytics tools

  • Service providers: Shopify, payment processors, advertising partners, and logistics companies

  • Order fulfillment partners: to process and ship your purchases

3. How We Use Your Personal Information

We use your information only for legitimate business purposes, including:

  • Processing and delivering your orders

  • Managing payments, refunds, and returns

  • Providing customer service and order updates

  • Improving website performance and user experience

  • Sending marketing emails or promotions (you may opt out anytime)

  • Detecting and preventing fraud or unauthorized activity

  • Complying with tax, accounting, and legal requirements

We do not sell your personal information.

4. How We Share Your Information

We may share your data with trusted third parties when necessary to operate our business:

  • Shopify (store hosting and checkout processing)

  • Payment processors (e.g., PayPal, credit card providers)

  • Shipping and logistics partners

  • Marketing/advertising partners (for personalized offers)

  • Fraud prevention and security providers

  • Legal authorities, when required by law

All partners are required to handle your information securely and use it only for the services they provide.

5. Cookies & Tracking Technologies

We use cookies and similar tools to:

  • Keep items in your shopping cart

  • Analyze traffic and website performance

  • Provide personalized recommendations

  • Support security and fraud prevention

You may manage or disable cookies through your browser.
If you use Global Privacy Control (GPC), we treat it as a valid opt-out of targeted advertising.

6. Data Security & Retention

We use SSL encryption and secure server technology to protect your personal information.

We keep your data only as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Meet legal, tax, and compliance obligations

  • Resolve disputes or prevent fraud

You may request deletion of your data at any time (see Section 7).

7. Your Rights & Choices

Depending on your region (EU/UK, California, U.S., etc.), you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of marketing communications

  • Opt out of data sharing for targeted advertising

  • Request portability of your data

  • Withdraw consent where applicable

To exercise your rights, contact us at info@orravio.com.
We may verify your identity for security purposes.
You may also authorize another person to submit a request on your behalf.

8. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect data from minors.
If you believe a minor has submitted information to us, contact us and we will delete it promptly.

9. International Data Transfers

Your information may be processed or transferred outside your home country, including to:

  • China (fulfillment partner)

  • The United States

  • Canada

  • European Union

  • Other regions where Shopify servers or partners operate

When required, we rely on Standard Contractual Clauses (SCCs) and other approved safeguards to protect your information.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements.
When updates occur, the “Last Updated” date at the top of this page will be modified.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, you may contact us:

Email: info@orravio.com
Phone: +86 135 3129 8527
Website: www.orravio.com

Company Name: Chongqing Kandongzhe LTD
Chamber of Commerce Number: 91500108MAEGG81W4M

Registered Business Address:
No. 66, Taichang Road
Danzishi Sub-district
Nan’an District
Chongqing City, China

(This is our registered business address and not a return or pickup location. Approved returns will receive a dedicated return address.)