CONTACT US

At Orravio, we are committed to providing clear communication, reliable support, and complete transparency for all our customers. If you have questions about your order, product details, shipping, returns, or general inquiries, our support team is here to help.

Our goal is to make your shopping experience smooth, secure, and trustworthy.

For convenience, you may also reach us through our contact form. Please include your email and order number (if applicable). A member of our support team will respond within 24–48 hours.

Customer Support

We operate with full business transparency. Below are our verified business details:

Company Name: Chongqing Kandongzhe LTD

Chamber of Commerce Number: 91500108MAEGG81W4M

Registered Address:

No. 66, Taichang Road, Danzishi Sub-district,

Nan’an District, Chongqing City, China

This is our official registered business address.

Please note: This location is not used for receiving customer returns or walk-in services.

You can contact us with the following details and days (GMT):

Opening Hours:
Monday to Friday: 09:00 to 06:00 PM
Saturday and Sunday: 10:00 to 05:00 PM

Returns & Return Address

To ensure proper handling of all returns, please contact us first at:

📩 info@orravio.com

Once your return request is approved, we will provide you with the correct return address and return authorization, based on your location.

This helps ensure fast processing and prevents returned items from being lost or delayed.

Secure Communication

All communication and transactions on our website are protected using SSL-encrypted technology to keep your personal and payment information safe.

We’re Here to Assist You

Our team is dedicated to offering reliable customer support and maintaining full transparency in how we operate. If you need help, have questions, or require assistance with an order, feel free to reach out through any of the methods above.

Thank you for choosing Orravio.