Cancellation Policy

Last Updated: August 2026

At Orravio, operated by Orravio Store LLC, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when an order cancellation may be requested and how applicable refunds are handled.

1. Cancellation Before Shipment

Customers may request cancellation of an order before the order has been processed or shipped.

To request a cancellation, please contact our customer support team as soon as possible after placing your order.

Cancellation requests are not guaranteed once an order has entered processing or has been shipped.

2. How to Request a Cancellation

To request an order cancellation, please contact us at:

Email: contact@orravio.com

Please provide:

Order number
Customer name
Product or order details
Reason for cancellation, if applicable

Our team will review the order status and confirm whether the cancellation can be completed.

3. Cancellation After Shipment

Once an order has been shipped, it generally cannot be canceled through the standard cancellation process.

If you no longer want the product after shipment, you may contact our customer support team to determine whether the order qualifies for a return under our Return & Refund Policy.

4. Refunds for Canceled Orders

If an order is successfully canceled before processing or shipment and a refund is applicable, the refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.